FAQs()

Shopping

Do you offer gift wrapping?

Your pieces will arrive in our 100% recyclable box and reusable cotton pouch. Sending as a gift? Add the finishing touches with our signature gift box, available to add within your cart.

How do you handle my private data?

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Shipping & Delivery

Where does Primavera ship?

We currently ship worldwide. Shipping rates and delivery times vary depending on your location. You can view estimated shipping costs at checkout.

How long does shipping take?

Orders are typically processed within 1-3 business days. Delivery times depend on your location:

Domestic (U.S.): 3-7 business days
Europe: 5-10 business days
International: 7-14 business days
Expedited shipping options are available at checkout.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking link. If you haven’t received tracking details within 3 business days, reach out to us at support@example.com.

Returns

What is your return policy?

We accept returns within 14 days of receiving your order, provided the item is unworn and in its original packaging. Custom or engraved pieces are final sale. To initiate a return, email us at returns@example.com.

Do you offer exchanges?

If you’d like to exchange your piece for a different size or style, contact us within 14 days of receiving your order. Exchanges are subject to stock availability.

Do you offer wholesale partnerships?

We love partnering with boutiques and retailers. If you’re interested in carrying Primavera, please email us at wholesale@example.com.